Google Maps
Until you have accepted the Preferences category, the website sends no request to Google Maps.
Once you have accepted the Preferences category, the map loads automatically. You can also choose “Show map” to load it once.
When the map is active, the browser sends data such as IP address and browser information to Google. Google may then use cookies.
Use of the map follows the Google Maps Platform terms and Google's privacy policy.
Measuring visits and appointment bookings
Google Analytics and Google Ads store cookies only when you have consented to the Statistics or Marketing categories. See the cookie statement for details, and to change your choice.
When you book an appointment, we record that an appointment was booked: clinic, price, whether you are a new or existing patient, and time. If you have consented to statistics, this is sent to Google Analytics. If you have consented to marketing and came from a Google ad, the clinic, price and an ad click ID are sent to Google Ads, so that we can measure which ads lead to bookings. Your name, national identity number, telephone number, the treatment you have chosen and other information about you or your health are never sent to Google.
Meta (Facebook and Instagram)
If you have consented to marketing, we use the Meta pixel from Meta Platforms Ireland Ltd. It sends to Meta that you have visited a page with us, that you have clicked on a telephone number or email address, that you have sent the contact form, and that an appointment was booked (with the price). Meta may link this to a Facebook or Instagram account. We use it to measure and improve our ads on Facebook and Instagram. The basis is your consent (GDPR Article 6(1)(a)), and you can withdraw it at any time in the cookie statement. Your name, national identity number, telephone number, email and the treatment you have chosen are never sent to Meta. Meta may transfer data to the USA and is certified under the EU–US Data Privacy Framework.
Google Tag Manager is loaded on every page view with the consent signals set to “denied” (Google Consent Mode). Google then receives your IP address, which page you are on, where you came from, and that consent has not been given. No cookies are set, and you do not get an identifier that allows you to be recognised on a later visit. We use this to count visits. The basis is legitimate interest in knowing how many people visit the website (GDPR Article 6(1)(f)). This also happens if you decline in the banner: declining keeps the signals set to “denied”, but does not stop the request itself. If you want to stop it completely, you can block Google domains in the browser or object to the processing. Google is certified under the EU–US Data Privacy Framework.
About this privacy policy
The following privacy policy applies to the website www.behandlerverket.no, which is owned by Behandlerverket AS, org. no. 928 723 984, and to Behandlerverket's Patient Portal, a service provided by the electronic health record supplier Solvit AS.
Personal data is information that can be linked to you as a person. It can be a name and contact details, but also other information that can be linked to you more indirectly. It is important to us that you know what kind of personal data we process, so that you can safeguard your rights under data protection legislation.
Information about your use of the website, such as which pages are visited, browser settings and IP address.
If you use our contact form, the personal data you enter there (telephone number) is sent and stored in our inbox, so that we can get in touch with you.
By sending an enquiry, contacting us directly, or if you are in the process of booking an appointment but do not complete it, we may contact you to follow up and ask whether there is anything we can help you with. You can ask us to stop further contact at any time.
Behandlerverket uses cookies. A cookie is a small data file placed in your browser to keep track of what happens during your visit to the website and to recognise your computer. It cannot be used to identify you as a person. A cookie is not a program and does not contain viruses.
To register in the Behandlerverket AS Patient Portal, the following personal data is necessary for Behandlerverket AS to carry out its work in accordance with the Patient Records Act and the Health Personnel Act. It also ensures that you as a patient have secure login and access to your personal and patient information:
- Full name
- National identity number
- Address
- Mobile phone number
The mobile phone number is required for secure verification when logging in to the Patient Portal. When you register for the first time via Behandlerverket AS's Patient Portal, you will be listed as a patient in Behandlerverket AS's patient database.
Other processing of personal data
Notification and confirmation of appointments by text message. Behandlerverket AS's Patient Portal can send you a confirmation and reminder of agreed patient consultations if you wish. To ensure that you have secure login to Behandlerverket AS's Patient Portal, you must register your mobile number. The mobile number will only be used to send notifications and confirmations of appointments by text message if you actively consent to this.
Receiving general messages by text message. Behandlerverket AS can send you general messages with information that Behandlerverket AS considers useful by text message if you wish. The mobile number will only be used to send general messages by text message if you actively consent to this.
The legal basis for processing your mobile phone number in connection with notifications, confirmations and general messages by text message is the General Data Protection Regulation, Article 6(1)(a), that is, consent. You can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of processing of personal data that took place before you withdrew your consent.
Free-text message when booking an appointment. When booking a patient consultation via Behandlerverket AS's Patient Portal, you can enter personal and patient information related to the appointment in a free-text field. The personal data may be processed by administrative staff at Behandlerverket AS, so you are asked to avoid writing sensitive information intended only for the practitioner in this field.
The legal basis for processing personal data entered in the free-text field when booking an appointment is the General Data Protection Regulation, Article 6(1)(a), that is, consent. It is voluntary whether you wish to enter personal data in this field, and it is not a requirement for booking an appointment with Behandlerverket AS.
Contact when booking your first appointment. When you as a new patient use our online service to book your first appointment, you consent to us contacting you by email and telephone in connection with this.
Your rights
You can exercise your rights by contacting Behandlerverket AS. Your rights are:
Access to your own information. You can ask for a copy of all the information we process about you.
Correction of personal data. You can ask us to correct or supplement information that is incorrect or misleading.
Erasure of personal data. In certain situations you can ask us to delete information about yourself.
Restriction of processing of personal data. In some situations you can also ask us to restrict the processing of information about you.
Objecting to processing of personal data. You have the right to object to our processing of information about you.
Data portability. If we process information about you on the basis of consent or a contract, you can ask us to transfer information about you to you or to another controller.
You can complain about our processing of personal data. We hope you will let us know if you believe we are not complying with the rules in the Personal Data Act. If so, please first say so through the contact or channel you have already established with us.
Contact
If you have questions about this privacy policy or assessments that have been made, you can contact Behandlerverket AS.